Tag: innovation

UK Power Networks Connection Services uses Value Stream Mapping to identify improvement opportunities.

August 15th, 2017

Client Review by Lee Warwick, Continuous Improvement Coach at UK Power Networks, Three improvements made on by UK Power Networks on their LEAN journey. 1: The value stream map that…

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Innovation – Why My Idea Matters

August 26th, 2016

I read an article about innovation in the Star Online Business News on how Nestle Malaysia rolled out changes that have seen benefits in terms of cost savings and innovation.…

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Do you have empowered employees delivering great customer service?

August 13th, 2014

I am lucky to have a Waitrose shop within walking distance from where I live. Yes, I do shop there regularly because it’s convenient. But the real reason is their…

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Setting motivating goals and targets How will knowing the difference between a goal and an objective help? Empowerment, not power is the key to great leadership How do you provide value for your customer?

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