Tag: engaged employees

Managing Meeting Behaviour Starts With The Chairperson

April 17th, 2019

Managing meeting behaviour starts with the chairperson but is really the responsibility of everyone attending. This is true whether the meeting is a monthly board meeting or a daily 10-minute…

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5 ways to have more productive meetings

February 11th, 2019

Non-productive meetings are a waste of time, energy and resource. I regularly hear complaints that meetings are too long, too frequent, unnecessary, and unproductive or are not relevant. And yet,…

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Is your business happy?

October 15th, 2018

Are you aware of the emotional culture in your business? Is your business happy? Every community has a particular way of doing things that over time becomes recognised as its…

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Innovation – Why My Idea Matters

August 26th, 2016

I read an article about innovation in the Star Online Business News on how Nestle Malaysia rolled out changes that have seen benefits in terms of cost savings and innovation.…

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Empowerment, not power is the key to great leadership

July 7th, 2015

A responsibility of leadership is to empower others to achieve greater things. Traditional leaders relied on power to generate results. This type of leadership we now know doesn’t inspire or…

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Do you have empowered employees delivering great customer service?

August 13th, 2014

I am lucky to have a Waitrose shop within walking distance from where I live. Yes, I do shop there regularly because it’s convenient. But the real reason is their…

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Setting motivating goals and targets How will knowing the difference between a goal and an objective help? Empowerment, not power is the key to great leadership How do you provide value for your customer?

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A-R-A-R (1) Action (1) aligned goals (1) Awareness (1) Balanced Scorecard (1) Behaviour Change (1) business culture (1) business growth (1) chairperson (1) change (1) Coaching (7) Communication (7) Continuous improvement (14) customer loyalty (1) customer service (1) Eliminating waste (1) emotional culture (1) emotional intelligence (3) Empowered employees (2) empowerment (2) engaged employees (6) Engagement (9) focus (1) Frontline Teams (1) Goal Alignment (2) Goals (7) GROW Model (1) Healthcare (1) improvement ideas (1) improvement opportunities (3) innovation (3) kaizen (3) KPI (1) lead and lag measures (1) lead measures (1) Leadership (18) lean workflow (3) learning and development (1) listening (4) Measures (5) meeting behaviour (1) Meeting guidelines (1) Meetings (2) new behaviours (4) people skills (2) performance (5) Performance Management (1) Personal Development (4) Plan (1) problem solving (3) productive meetings (2) purpose (3) Recognition (1) Reflection (1) Results (2) Review (1) self development (3) self-aware (1) soft skills (1) spinning plates (1) Strategy (1) Talent (1) targets (1) Team (2) Team Meetings (1) team responsibility (1) Team results (3) Teams (1) track actions (2) trust (1) value stream mapping (2) values (2) Vision (2) Visual Management (3) visual mangement (1) Waste (1) Workplace Coaching (1) workplace training (1) World Class (1)