CDI London Resource Centre
The Heart of Change' by John P Kotter (2002)
Published in Books by CDI London, November 3, 2009
A follow up to Kotter's book 'Leading Change' published in 1996, in which he proposed an eight step model for organisational change. 'The Heart of Change' cites real life examples to uncover the core problems faced by organisations, and the solutions they implemented as they progress through each of the eight steps of the model.
Interestingly Kotter's central finding is that successful change in organisations is reliant on changing the behaviour of people by 'speaking to their feelings', rather than convincing them with data and analysis. The latter approach may change their thinking, but the former makes them want to change their behaviour. A thought provoking book, and an indispensable guide for anyone leading or involved with organisational change.
Review by CDI Associate Adam Jones
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